Replacement & refunds

We check every piece by hand before it leaves us. If something still isn’t right, here is exactly what we do.

7-day replacement

If you notice any issue within 7 days of delivery, we’ll replace the piece with the same design. If that design has sold out, we’ll offer another piece of equal value or a refund.

Refunds

We refund an order, or the affected piece, when:

• the piece arrives broken or damaged,
• you receive the wrong piece, or
• a piece is missing from your order.

For any other reason we offer a replacement rather than a refund.

What we need from you

• An unboxing video (recorded from the moment you open the sealed parcel), or clear photos of the parcel, the packaging and the piece.
• Your request within 7 days of delivery, raised on our replacement page or on WhatsApp.
• The piece returned unused, with its pouch and tags, when we arrange the pickup.

How it works

• We review your request and reply within one working day.
• Once approved, we arrange a pickup at no cost wherever our courier partners serve your pincode.
• Replacements are dispatched as soon as the pickup is done.
• Refunds for online payments go back to the original payment method within 5–7 working days of approval. For cash on delivery orders, we refund to your UPI ID or bank account.

What isn’t covered

• Requests made more than 7 days after delivery.
• Wear and tear from use, or damage from water, perfume or chemicals.
• Pieces that have been altered or repaired elsewhere.

Not sure if your case is covered? Just ask us. We’d rather help.